This page is a part of our Terms & Conditions – read the rest of the agreement here.
We ship to the lower 48 states only.
Shipping – Originals and prints
We always do our best to get your orders ready and shipped as soon as possible. Most orders will be packed and shipped within 7 working days. In case of possible shipment delays (e.g. having to wait for a painting to dry completely), a note will be added on a product listing, or you’ll be notified by us by email after you place your order.
All shipments are tracked. You’ll receive your tracking number and links to tracking websites of all participating couriers in an email confirming the shipment.
Most domestic deliveries arrive within _____ working days. We are not responsible for carrier shipping delays.
We can discuss shipping time details via email: hello@deborahlbaker.com
If you need a piece by a specific date, please contact me first to make sure it can reach you in time. There may be an extra charge for rush deliveries according to your requirements.
We print and fulfill all our products on demand once you place an order.
PACKAGING
We ship unframed giclees in a cardboard tube or flat. Original artworks are shipped flat. All packages are carefully packed and protected. We use backing boards, non-stick paper, wrapping paper, cardboard filling and biodegradable peanuts or plastic bags and bubble wrap. Environment is very important to us, so we always make sure to use plastic as a last resort option. We try to reuse packaging materials as much as we can.
If you receive work that has been damaged in transit, please contact us within 7 days and send a photograph of the damage.
Delivery
If you notice an error to the address and your product(s) are not shipped yet, then please send us an email at hello@deborahlbaker.com with your correct address. Once the order has been fulfilled, we cannot alter its destination. The cost of any additional shipping expenses to re-send an item must be paid by the customer.
If your package arrived but was not picked up and was returned to us, then we are more than happy to send the package back to you. However, the cost of re-shipping the package must be paid and is at the buyer’s expense.
Please contact us if anything else seems to be wrong with your order. All concerns shall be taken care of and handled on a case by case basis.
Returns
We want you to be fully happy with your new artwork so we offer a Buy-Back agreement.
If a piece is not as you expected, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you with. Once the piece has been safely returned we will refund your payment within 14 days. Payment is refunded minus the cost of shipping and PayPal fees.
If an item has been shipped, we are not responsible for the handling of it.
However, please contact us directly after receiving your package if your products arrived damaged (provide photos taken within 24 hours after the product’s arrival as proof). A replacement of the product with no extra cost for the buyer may be possible. Please note that only prints and merchandise can be replaced. If a limited edition print has sold out, then we cannot create more copies. Original artworks are one of a kind and cannot be returned nor replaced.